Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
This service allows called party to listen to the audio or video announcements of callers before connection. The caller can choose a message that will be played and conditions by which the message will be plaid over. For example, before the subscriber answers the call, they will hear audio message with the name of the person who is calling.
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