Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Call Recording Systems and Voice recording equipment
Database Systems Corp. is one of the leaders of supplying call recording systems in frames of call center technologies and solutions. Company’s call processing solutions include integrated call recording systems into phone systems and PC telephony software. General feature of presented call recording system is ability to record phone conversations using just phone set.
Snom Technology (I) Pvt Ltd
Take advantage of the know-how of the snom specialists for your IP telephony. With our multiple award-winning telephones and the network components belonging to them such as the Soft PBX solution snom 4S, we make sure that you only need one network.
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