The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Pearl Telecoms, a division of Pearl Inc, is now probably the fastest growing operator specialising in terminating Cell numbers traffic at very competitive rates all over the world. Pearl Telecoms , using the latest technology in telecom switching, prides
Read more