The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Standing still in the telecommunications business basically means you are falling behind. GSM Global Communications, LLC has established a strong foothold in the international telecommunications market. GSMGC has continuously expanded its business covera
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