The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
River City Internet Group, LLC, (RCIG), is a Missouri Corporation that holds seven unique operating companies that deliver IP based services enabling Residential, Enterprise and Carriers with front office, backend, connectivity and management technologies
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