The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Icecom Ltd. offers IP communication solutions to boost the business of its customers. The company has combined SIP technology, a VoIP environment as well as mobile and web solutions into products that are flexibly adaptable to meet any customer specific n
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