Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Gatekeeper

Gatekeeper is an administrational tool for H.232 multimedia networks. A single unit can control interactions for each zone, which comprises the terminals, MCU's and gateway within the frames of a particular domain. Gatekeeper is an optional element, but when it available, it becomes the central administrative entity.

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Apelby Communications

We are a Germany-based wholesale carrier with offices in the Czech Republic, Slovenia, Malaysia and Vietnam. We specialize in doing VoIP service since our establishment in 2005 and we have continued to grow in both the number of customers and amount of minutes.

Currently we are interconnected with around 200 carriers specially many Tier-1 carriers as T-Mobile, Telefonica, BT, Vodafone, Verizon, Orange, China Mobile, Bharti Airtel, Tata Communications, BICS... and we are terminating around 150 million voice minutes monthly.