Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SmartLink Analog Telephone Adapter can connect any analog telephones, PBX or faxes to a home or office LAN, providing telephony over the Internet. SmartLink is an effective solution for connecting any analog phone or fax machine to the world of VoIP telephony over an existing Internet connection.
viva communications Pvt Ltd
Viva communications Pvt Ltd
Viva communications is a converged communication solutions provider for business across the world.Viva is headquartered in the uk with strong presence in india ,Australia and the US.
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