The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Traveller is currently deploying a city-wide infrastructure encompassing the City of Huntsville, AL. Fire Stations, Police precincts, and Training Facilities and anticipate a complete deployment throughout the entire Tennessee Valley and contiguous counti
Read more