Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voice over Internet Protocol (VoIP) calling is most convenient when using a mobile phone. BlackBerry users have plenty of choices when it comes to picking a VoIP app that is compatible with their phones so that they can take the convenience of VoIP calling with them anywhere.
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