The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Company Alphatalk Communications (HongKong) is created in 2001. The basic purpose of the company - development of a perspective direction of transfer of the traffic between Russia and the countries of the Asian region.
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