Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.
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