Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
In order to take care of the billing process and keep track of calls it is essential to have some sort of computer software. The system you are planning to select should allow the manager setting up prices per minutes and show the reports of calls that were made by the customers. For the operator the installed software has to provide a possibility to control the booth status, what amount to charge and generate invoices or receipts.
Beyond Voice Telecom
Beyond Voice is the fastest growing company in the telecommunication services ranging from prepaid communication services to wholesale voice traffic. Beyond Voice Telecom is rapidly expanding its network throughout the United States of America and Africa.
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