The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Elisha Telecom Fully Managed PBX makes use of Voice Over Internet Protocol (VoIP) to provide Full PBX functionalities to Small and Medium Business without the capital expense of purchasing and the need for technical knowhow in managing your PBX System.
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