Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Matrix SETU VGFX is a powerful gateway that supports classic telephony networks, GSM-services, and VoIP-telephony. Matrix SETU VGFX provides intelligent routing of incoming and outgoing calls between different networks, and does it in such a way to ensure the minimum cost of connection.
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