Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Call
Origination is the collecting of the call started by a calling party on a PSTN,
and handing off the call to a VoIP endpoint or to other exchange phone company
for completion to a called party
Call
Termination is a handing off or routing of calls from one Telephone Company to
another.
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