Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
HandyTone 502 (HT-502) from Grandstream is an analog 2xFXS, 2xETH VoIP Gateway (SIP ATA adapter) with the integrated router.
IVR guru
IVR Guru conceiving a great CLOUD TELEPHONY in India. It is a technology that manages business service, sales, support, public or social rapport and online industry exercise exhausted control over their client communications.
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