Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SIP-addressing is logical, of the same type as URL in HTTP. And the most natural – to use the electronic mail as the SIP address. There are permissible varied parameters by the address: for example, it is possible to indicate the regular city telephone number, additional telephone, and the parameters of modem connection etc.
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