Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voicemail manager can be used for playing the voicemail messages and managing the message box.
NGTEC
History of NGTEC Corporation goes back to 1993 and closely connected with foundation of the Newcom Group (www.newcom.mn), a first company to provide telecom solutions and system integrations which then has grown into today
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