The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
VoIP has gone mainstream and is today the preferred way of communications for consumers and the platform of choice for service providers. Our solutions are designed keeping end user friendliness in mind and the stability/ scale desired by telecom service
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