Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Grandstream GXP1100 – is a new generation phone suitable from small and medium businesses.
ActivaBilling
Activabilling VoIP Solutions is offering free customization in any panel (upto 3 requests) to change or modify any feature in its Control Panels or IVR solutions.
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