Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Media Gateway Dialogic I-Gate 4000 EDGE is a low-cost high-quality solution, which can be used as a border media gateway. Full support for all existing transmission standards and signaling VoIP traffic and the possibility of TDM telephony networking allows operators in development stage to effectively distribute CAPEX in the initial stages. This unit can handle up to 496 telephone calls simultaneously.
Blazon Solutions
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