Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Mediant 1000 a media gateway from AudioCodes, which was designed on the basis of modern technologies and fully supports traditional and wireless (including cellular) types of networks. Created in compact 1U chassis media gateway realizes an interface function between TDM and IP networks in corporate or small operator solutions.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries