The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Modern Digital Communications Inc., founded in 1999, is a service provider offering voice, fax, data, web hosting, domain registration and co-location services.
Read more