Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Media gateway Mediant 3000 is a compact solution oriented on communication operators. It supports from 480 up to 4032 voice channels on OC-3/STM interfaces. This media gateway is suited for applications of medium density, compatible with IP and ATM networks or unified IP/ATM networks.
Phonology It Solutions
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