Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Vega 100 is a new type of VoIP gateway, providing its users with flexibility in meeting business requirements for capacity, deployment, compatibility, and development in the future. Unlike competing products, this gateway provides maximum throughput - up to 30 channels for all supported VoIP calls without compromising the quality of services. Installation of Vega 100 does not interfere with the rest of the hardware and is completely transparent to end users.
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Active Communications is the result of individual efforts summed up only to be at your service. Starting with presentation catalogs, network and data base administration and up to the most advance philosophies of management, Active Communications resolves
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