Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The Blackwire C620-M by Plantronics is a USB binaural headset that was optimized to work in conjunction with Microsoft Lync. With its inline volume controls and support for wideband audio, the C620-m is designed for comfortable pleasantly fitting all day use.
PBX Center
PBX Center is authorized reseller for Digium | Asterisk (the most powerful IP PBX at a fraction of the price of traditional PBX) in the Middle-East region.PBX Center is also dealing with Grandstream,Thomson, Cisco,Gohigh and many other IP related products
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