Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Works on defining new network architecture are carried out by such
organizations as ITU-T, Multiservice Switching Forum, and International
Packet Communications Consortium.
OSS Corp.
O.S.S Corporation began to offer IP telephony and Internet services in the middle of 1999 year. In spring of 2000 it was on the top of independent ratings of the Russian IP telephony operators. Nowadays company owes the most powerful access pool to provid
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