The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
GSI was funded in 2003, to meet the growing demand of corporative telecom services between the world and Dominican Republic, provides dedicated origination and termination,as intermediaries in ALL areas in the Dominican Republic and USA, with more areas b
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