Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Sangoma B500 boards are designed for easy integration with open source projects, including Asterisk and FreeSWITCH, as well as other open source and IP PBX, Switch, IVR, and VoIP Gateway applications. B500 boards provide developers with new efficient solutions and cost effective connectivity.
NorthWest Voip
We recognize that in today`s competitive business environment, you need to optimize communication with your customers while driving down costs. Northwest VOIP was created to serve this need and to offer customers an alternative to large unresponsive phone
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