Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The notification message regarding the incoming voicemail usually sent via SMS or an email.
MCI International Inc.
MCI is the United States` second largest long distance company for residential customers. In April 2002, MCI launched The Neighborhood built by MCI, the industry`s first truly any-distance, all-inclusive offering combining local and nationwide long distan
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