Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Digium VoIP gateway was created on a blend of the Asterisk Open Source communications engine and state of the art embedded platform, G100 provides the best value for the Asterisk connectivity.
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