The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
MID Atlantic International (MAI) is an international wholesale telecommunications carrier. MAI specializes in Voice over IP technology (VoIP). Its next generation network has presence in London, New York, Miami and Saudi Arabia. These points of presence a
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