Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Asterisk Cards

Asterisk cards have a different number of ports, due to the variety of needs for different applications, manufacturers try to address them. For beginners, one can request for Asterisk card with single port configured with 1 FXO module. At first, you receive the option of accept incoming calls, afterwards you can route them anywhere within your IP network. It’s only in case of a live call, and than your line is busy because you have a single FXO to handle that call.

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