Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The function “Answering Rules” realizes the full control over your telephone system. Using the answering rules which are often easy by the setting you can make a unique telephone system conforming to your needs, graphs and preferences.
Telemedia GmbH
Telemedia Group SA is an entirely private capital joint-stock company, registered under No. 106065536 with the Registration Chamber on December 19, 2000. Telemedia operates in the field of telecommunication services. Telemedia Group business concept consi
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