The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Established in year 2000, C3Call Telecom Group hold licenses in Singapore, S Korea, Vietnam and Cambodia to provide telecommunications services to its partners. Today, we are interconnected to more than 100 telco partners worldwide.
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