Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
VoIP PBX systems are useful solutions for establishing telephone communication in companies where offices are located in several places. This system allows connecting all the offices via one telephone network as it supports both local and remote extensions. Its developed features and opportunities make business communications more qualitative and reliable.
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