Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Remote Office service allows conducting business not being in the company’s office. One can install such a program and with help of the Internet one can be connected to a company’s phone line, which will allow you using all the features available in the office.
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