Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
2N BlueTower is the optimal solution for medium-sized companies with a high frequency of calls to mobile networks. This is a GSM / UMTS gateway, which can significantly reduce the cost of telephone calls. Its efficient router is able to find the cheapest connection route and will always use the most favorable direction (SIM-card).
Ecco Comunicacoes
A ECCO Comunicações, é o provedor de serviço para comunicação via IP(Internet Protocol) com alta qualidade.
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