Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
The function similar to “Call on Hold”, but in this case it is used during the video conference, by pressing the button, the video conference puts on hold mode.
Castle Co Ltd
The group (ANWAR NAJD) was established in 1978 as a supplier and installer of power transmission line. In 1987 we have entered the IT market as a system builder and a retailer under the name BITCOM.
Due to the rapid growth of the IT division and
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