Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Introduction
When shopping for the perfect PBX system, you are most likely considering IP PBX over bulky and expensive antique methods. However, the pricing schemes are both confusing and concerning, as you are unsure what you are looking at when trying to price different services out. Luckily enough, the biggest business telephone systems vendors use plans to determine prices, and these plans can be easily compared to competitors.
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