Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Mediatrix 3731

Mediatrix 3731Mediatrix 3731 - is a multifunctional device, which has unified VoIP IAD and Gateway in a secure and powerful platform. The device is perfectly suitable for a SIP trunking, PBX trunking, and PSTN solutions for VoIP equipment.

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United States RNKVoIP

Founded in 1992, RNK Telecom

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