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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Teles. VoIPBOX Pri VoIP Gateway

Teles. VoIPBOX Pri VoIP GatewayTeles. VoIPBOX Pri VoIP Gateway is a fully featured gateway specially designed for corporate customers and small carriers.

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Belgium IPness NV SA

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