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Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
SmartNode 10200 media gateway allows adding VoIP capabilities to networks; it ensures the delivery of VoIP service by connecting voice traffic between the PSTN networks based on TDM (Timedivision Multiplexing) and IP networks such as the Internet.
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