Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Citel''s solutions fit into a broad range of industries, including local government, healthcare, retail, financial services, and more. And our breadth of products and services are designed to serve enterprises ranging from SMEs to complex multi-national e
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