Hunt Group Support

Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.

Providers in database: 6433

Shared and Mirrored Extensions

Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously. Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.

View more WIKI