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Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
This service allows called party to listen to the audio or video announcements of callers before connection. The caller can choose a message that will be played and conditions by which the message will be plaid over. For example, before the subscriber answers the call, they will hear audio message with the name of the person who is calling.
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