Hunt Group Support
Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
WLS Group
Founded in 2003, W.L.S Group is a consulting company based in Toronto, Canada. W.L.S Group of companies consist of IT Consulting, Event Management Services, Sound & Lighting Consulting & Installations for the entertainment industry. Two Offshore programmi
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