Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
The Cyberonium services operations began in 2002 with providing Call Center STOP Solutions. It is a module based approach to solve competitive challenges of today`s call center industry. It consists of Call Center Setup, Outsourcing, Training, and Project
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