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Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Introduction
Those businesses who are a bit out of date when it comes to technology may very well be wondering if a PBX system is right for them. However, the question remains—what kind of companies actually use PBX, and why do PBX systems work for their industry? The idea of researching business telephone systems can be quite daunting at first, but with a little bit of insight, you will undoubtedly make the right decision.
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