Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Major trends are changing the global telecommunications landscape. Voice traffic is rapidly migrating from large integrated international exchange carriers to more narrowly focused regional providers. This change is driving increasing demand for specializ
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